Privacy policy
This Privacy Policy describes how MELA AND MILO ("the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from melaandmilo.com ("the Site") or otherwise communicate with us (collectively, "the Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
Personal Information We Collect
· Directly from You:
o Basic contact details, including name, address, phone number, and email.
o Order information, including billing/shipping addresses, payment confirmation, and items ordered.
o Account details, including username and password.
o Shopping and customer support information.
· Through Cookies:
o Information about how you access and use the Site, including device, browser, and IP details.
· From Third Parties:
o Vendors like Shopify, and payment processors.
o Third-party services for analytics and marketing.
How We Use Your Personal Information
· Providing Products and Services: To process payments, fulfill orders, and manage accounts.
· Marketing and Advertising: To send promotional communications and personalize ads.
· Security and Fraud Prevention: To detect and address potential fraud.
· Communication: To provide customer support and improve our Services.
Cookies
We use Cookies to improve functionality, run analytics, and personalize experiences. You can control or block Cookies through your browser settings; however, doing so may impact your experience.
Disclosure of Personal Information
We may share your information:
· With service providers (e.g., IT management, payment processing).
· For marketing with partners like Shopify.
· With affiliates or during business transactions.
· As required by law or to protect our rights.
We do not sell sensitive personal information or use it to infer characteristics.
User-Generated Content
Content posted in public areas (e.g., reviews) is accessible to others and is your responsibility to manage.
Third-Party Websites
Our Site may link to third-party websites. Review their privacy policies as we are not responsible for their practices.
Children’s Data
The Services are not intended for children. If you are a parent or guardian of a child who has provided personal information, please contact us to request its deletion.
Security and Retention
While we employ security measures, no system is completely secure. Retention periods depend on factors like legal obligations and operational needs.
Your Rights
Depending on your location, you may have rights such as access, correction, deletion, and withdrawal of consent. Contact us for assistance or to exercise these rights.
International Users
Your data may be transferred to and processed in countries outside your own. When transferring data out of Europe, we rely on recognized mechanisms like Standard Contractual Clauses.
Contact Us
For questions or to exercise your rights, email us at vnm@tgv.jp or contact us at:
Takagi Mink Co., Ltd. MELA AND MILO BAG
503-0934, Gifu Ogaki-city 2-118-1, Sobutsu, Japan.