Refund policy

Returns #

Unused products may be returned, provided the customer covers the shipping costs.

If you wish to return an item, please contact us within 7 days of receiving the product.

 

Return Shipping Costs #

Customers are responsible for all shipping fees and refund processing fees associated with returns due to personal preference.

 

Shipping Method and Return Collection #

• For returns due to personal preference, please use EMS for shipping.

• Customs duties may apply when shipping the return. Be sure to mark "Refund" or "Return" on the shipping label to avoid issues.

(If customs duties are incurred, the package will be refused.)

 

Refunds #

• Refunds will be issued to your credit card once the returned product is received.

• Please note that the original charge may appear on your account temporarily.

• Depending on your credit card company's billing cycle, refunds may take 2-3 months to process.

• For further information, please contact your credit card company.

 

Fees #

• We do not charge a handling fee for returns.

• However, your credit card company may charge additional fees, such as processing or currency conversion fees, when adjusting the billing amount.

• Any such fees are the customer's responsibility.